Support Center

How do I plan a route?

1. Tap the "Plan Trip" tab at the bottom
2. Enter your starting location in "From"
3. Enter your destination in "To"
4. Select your departure time
5. Tap "Get Weather Forecast"
6. View your route with weather conditions along the way

Why isn't my location showing?

WeatherThere needs location permission to show weather for your current position:

1. Open iPhone Settings
2. Scroll down and tap WeatherThere
3. Tap Location
4. Select While Using the App

The weather data seems wrong. What should I do?

Weather data comes from OpenWeather. If it seems inaccurate:

• Check that your location is correct
• Weather forecasts are predictions and may vary
• Try refreshing by pulling down on the screen
• Weather conditions change rapidly, especially during storms

How do I see weather along my route?

When viewing your planned trip:

• The map shows your complete route
• Tap on any stop point to see detailed weather
• Scroll down to see all waypoints with weather conditions
• The timeline shows weather at each point when you'll arrive there

Can I save my favorite routes?

Currently, routes are not saved between sessions. Each time you open the app, you'll need to re-enter your trip details. We're working on adding saved routes in a future update!

Why are there ads in the app?

Ads help keep WeatherThere Planner free for everyone. We use non-personalized ads by default. You can:

• Limit ad tracking in iOS Settings → Privacy & Security → Apple Advertising
• Some ad placements can be dismissed for 30 minutes

The app keeps crashing. What should I do?

1. Force close the app: Swipe up from bottom, swipe up on WeatherThere
2. Restart your phone
3. Update the app: Check App Store for updates
4. Reinstall the app: Delete and reinstall from App Store
5. If problems persist, contact us with details

How accurate are the route times?

Route times are estimates from Google Maps and may vary based on:

• Current traffic conditions
• Road closures or construction
• Weather conditions affecting driving speed
• Your actual driving speed